Nishant in Toronto

Here is what happened, my LG top load washer wouldn't power on (since last Friday) so I searched on google and it was suggested that if basic troubleshooting steps as outlined on LG website didn't work then the main controller board needed to be replaced. Then I searched for appliance repair companies in Scarborough and the first google ad showed up for "Express Appliance repair". I called them on Friday evening and specifically told the girl that took my call my LG washer model number and the issue of faulty main controller board that needed replacing. The girl told me that the technician that will visit me will have these parts as they were commonly carried by them. When the technician arrived on Saturday morning, he fiddled around a bit then told me that the main control board needed to be replaced, I told him that this is what I already told the girl when I logged the service call so why he came for the service call when he didn't have the part. Then he called LG (I am not sure where he called but that's what he told me so I believe him), after talking on phone for a bit, he told me that LG doesn't make this part anymore and I need to replace the washer. After that he demanded $89. I asked him to give me a printed copy of the invoice and he said that he can only email me a copy of the invoice after I paid. At that point I had no other choice but to pay the man because my wife / kids / old mother were at home and I didn't want to create a scene in front of them but I told the guy that this was a very unfair practise of deceitfully taking money by coming for a service call and telling me something which I already knew. Even the invoice that was emailed to me had my first name spelled wrong and the tech said that he can't do anything so I should call back the number I called earlier, when I called that number, some guy picked up and he also told me that he will look into the issue and get back to me. It has been 24hrs and I haven't received any callback or email from them. I have therefore written this review so that other people who are looking to engage them will be cautious. Don't waste your money on this company. Look at other companies on Homestar with better reviews for the work that you need to get done.