Initially George, the technician from knight plumbing, did a great job installing the bidet attachment to the toilet. Unfortunately due to no fault of his, the attachment the bidet that i had ordered came with, was made of plastic. It did not create a tight seal, and was found leaking. When I called the after hours number, Knight plumbing immediately responded and had another technician call me and find out what the problem was. 30 minutes later the other technician arrived and spent more than one hour trying to solve the leak for me. He welded his own attachment to replace the plastic one and I must say i was so impressed by the design and the thinking out of the box that he did. I owe him for saving me spending another day with a leak. I am very impressed by the professionalism both technicians showed, and the hard work they put in solving my problem. I would recommend them and use them again in a heartbeat.
- Approximate cost of services:
- $250.00
- Company Response
Thank you very much for the kind review. I am sorry to hear that there was a leak after the install but peace of mind with our 2 year warranty on our workmanship speaks volumes in your review. We will always work with our clients to ensure total satisfaction on all our workmanship. I have passed your review on to both George and Jay the on Call Technician and our entire Service Team. Please do not hesitate to call us anytime we can be of service or help. Thanks again and hope you ave a fantastic day and also enjoy your new Bidet. Best regards. Mark Coffin. Service Manager.