Send Too Small of A Truck- We Had to Rent Another Truck
Burlington Franchise - Came in initially with his iPad and software program to ensure the right size of truck for the move. Sent an undersized truck on moving day which appeared to be rented from Penske (not their own). We had to rent a truck so that they could complete the load and move all our items. They made all sorts of excuses why this happened. We ended up having to rent a truck and pay for the rental for out of town. Charged us for the hour or two it took to straighten out the issue. They only agreed to pay for the gas and driver. The personnel unloading were great but the experience leaves a bad taste. I wouldn't recommend them for the move for the for the aggrevation they put us through at the eleventh hour.
- Approximate cost of services:
- $3,600.00
- Company Response
I'm very sorry to hear about this. If you contact our customer service department with your name and contact details, we will look into this more fully. We will also speak with our Burlington franchise. customer.service@twomen.ca -Chuck Resnick, VP Operations