Rinnai Water Heater Installation and Warranty replacement
This is a five star review, I had a great experience with Knight Plumbing, with their staff, their management and their office. But, it started with a difficult situation.I had been using a Rinnai water heater for 10 years, when it quit I contacted Knight Plumbing and Heating. They came checked out the old unit, pronounced it dead and installed the new unit quickly and efficiently. Within 2 weeks it needed a major part replacement from the factory, this was done with no problem. The unit continued to malfunction and each time Knight Plumbing sent staff out to repair the unit with no problem. Eventually it became apparent that the unit was a lemon and they went to the manufacturer and got the whole unit replaced for us and reinstalled, all for no cost to us. I couldn't be happier with these guys.
- Approximate cost of services:
- $5,000.00
- Company Response
Thank you for the excellent review. We are sure it was frustrating to have that many service calls. We work hard for all our clients even when units are not installed by us. But we also work hard for our clients to exceed standard service call expectations. In your case it was our pleasure to go the extra mile for you with the manufacturer and supplier. That's why we have a "No Lemon Guarantee" and we do stand behind that. I have passed your review on to our entire Service Team here at Knight. It was truly a pleasure helping you and we look forward to helping you in the future for all your plumbing heating & AC needs if you ever need us. Thanks again and hope you have hot water for many years to come. Best Regards. Mark Coffin. Service Manager.