Asad in Mississauga

Our sales representative Daniel was enthusiastic, approachable and actively involved in the project. From what I witnessed during the whole process (and confirmed from an installer), Markstone is more concerned about the quantity of work rather than the quality and craftsmanship. This was evident in the following ways: Excavation: - When the excavation crew arrived, the guy outlined a 2-3ft extension which was well short of the contract agreement (5.75ft). After pointing out the correct measurements he mentioned that he didn’t have the contract on hand and was estimating the outline, which is very unprofessional. - They didn’t dig deep enough (only dug out 4-5' inches when it should have been 8-12’), most likely to save costs on screening material. This results in a base that may not support the interlock pavers for long. Installation: - They didn’t compact the areas of extension (to the left and right of the driveway including the walkway), which is a major concern as it may become uneven over time. I’m worried about parking the car on the extended areas since they skipped compacting those areas. - Forgot to include a step even though it’s mentioned in the contract (was resolved after contacting Daniel) - Porch installation could have been better as there are gaps on the surface and steps (empty space), making it seem as if the installer didn’t measure and cut the lengths properly. - Left the water valve on the side instead of placing it back correctly (was resolved after contacting Daniel). Existing concerns include (see last 5 images): Corso edges aren’t sanded properly, leaving gaps in between. Some corso bricks are washed out. Steps on porch aren’t sanded properly on the edges, leaving big gaps and making it seem incomplete. Pros include: Daniel was responsive and resolved issues quickly Project was completed according to the scheduled deadline Installation crew were friendly and provided knowledge about interlock care New appearance gives our property a curb appeal Overall, we’re satisfied the job but not impressed with the quality of work as we had better expectations than what was delivered. If you’re looking to get an average job done by a trusted, reliable company then Markstone is for you. However if you’re a perfectionist and would like quality work done according to high standards, then I’d recommend looking elsewhere.