Annoyed in Calgary

I bought a leather recliner after I'd just had my baby. I was hormonal and exhausted. I made a bad decision and bought a chair that was much too big for me. I also bought a 'rocker' and should have bought a 'glider'. Since I had a lot of trouble with my newborn, by the time I was 'myself' enough to phone, it had been about 5 months since we bought the chair. At first, they said there wasn't much they could do, possibly buy it back as 'used', charge a restocking fee of $350 and sell us a new chair at full price. I was frustrated and decided to have the repair guy come out and just fix the squeaks and see if he could adjust the angle of recline. He came, fixed the chair and said he'd speak to someone in the office. I phoned a few days later and the lady said they'd take back the chair and sell us a different one if we paid the difference in cost. I guess maybe they just had to see that the chair was in good condition? Anyway, we paid the difference in price for a different model with a gliding mechanism and I'm soooo happy. I love my LazyBoy and am so grateful to the company for exercising understanding and resolving this for me. Thanks so much!

This company should not be in business. These people sold me a bed and made me pay in full within 2 weeks yet delivered the WRONG product. After so many phone calls I lost count, I was still no closer to a resolution. It has been over a year and I've given up. They also sold me a mattress protector that never came into stock, yet when I asked for a refund after about 11 months of waiting, they wouldn't do it. Apparently, when it says 'all sales final' on your receipt, it means they keep your money whether they deliver a product - any product - or not. Do yourself a favour, shop somewhere else. They have 'SALE' signs on their store that seem to be there all year round so you think you're getting a great deal but you're not. You're paying for headaches, REALLY bad service, poor products and taking a gamble on whether you'll receive anything at all. I lost a lot of sleep over this company - which is ironic since I bought a latex bed to sleep better! - and I never got my issues resolved. I spent a LOT of money and wasn't the least bit satisfied. If you don't believe me, check out the BBB website before you buy. Google other review sites on this company. You'll be glad you did.