We've been a customer of Alarm Force for 7 years now. Lightning struck our home and took out our box. I noticed on the website that they had some new products out so I called to inquire about getting my box fixed or upgrading. The first person I spoke to was very helpful but I needed to call back from home to see what was going on with my box. The next two technical support people I spoke with however weren't the same. After some consideration I decided to cancel my service. I called to do so and spoke with Sherry in the Loyalty Department she apologized for all the confusion and made it right so we will be staying with Alarm Force. Just goes to show not to let one person spoil the entire company.
- Approximate cost of services:
- $26.95
- Company Response
Hi Anita,
Thanks for the opportunity to make things right for you.
Your support means a lot to all of us at AlarmForce and I will forward your review to Sherry - this will make her day!
Thanks,
Jesi