TJ in

Scheduled a move from Toronto to Vancouver on July 19th. Movers showed up on time. Moved all my stuff with care. But after that, everything was terrible. No communication at all coming from them, I had to follow up by myself to check where my stuff was. Finally got a call from the driver one day prior to the last transit day they promised, just to be informed it would be delayed again. When I confronted the driver, he told me with attitude that he was only 1 day late! Communication with the company was painful. I paid in advance which I should have never done. Right after my payment, I was treated as garbage. Driver threatened my building management office when the availability of elevator wouldn't fit his schedule, used cursing words on my girlfriend, and always always came up with excuses and L I E S to appear he was innocent that it was all other people's faults. Complained to the company about the driver and late delivery, no followup from them after that. They also took my own moving blanket on the coffee table which I packed myself. It was clearly written on the sheet that it was owner packed. Again, when I asked the driver, he started giving me excuses, only when I explicitly asked him whether or not he read the item sheet, he then admitted it was his fault and said "no, I didn't read it" without even being sorry. This is not the service I paid for. I didn't even ask for a refund, just a simple apology to me and my gf apparently was still too much to ask from them. Remember the driver's name: Steve, avoid him or better off, avoid this company. I'm talking to my lawyer if I don't hear back from them. This issue now got really personal. The building manager and her assistant were the witnesses of the whole disaster. I got the recording from the security cameras to show how he behaved in the lobby. I have plenty of resource to back me up. I want to see how the driver quibbles in front of the witnesses and evidence.