I have a serious concern about "The Lock Surgeon". During the summer of 2010 we contacted them to fix a lock upright freezer. We chose them partly because they were a Consumers Choice winner. They assessed the lock and they ordered the part. Months past and we had to call them dozens of times. Finally, when they came to fix the problem, they drilled into the door causing an immediate gas link. The employee told us it was Freon gas. We immediately washed the floor and aired out the house. The action they took damaged the freezer and made it unusable. We then had to buy another freezer to prevent the food in the damage freezer from thawing. Locker Surgeon disavows any blame for the damage the've done. I've checked with the better business bureau and they have 3 other unresolved claims.
- Approximate cost of services:
- $1,000.00