Deb in Mississauga

We called for an emergency roof repair after a wind storm had damaged and torn off shingles. Yuriy came the same day, very soon after we had called. He assessed the damage and was upfront and honest, telling us right away what the cost would be. He did not try to up-sell or suggest more than the job actually required. One other thing that we appreciated was that, even though it was a small job, Yuriy did not dismiss it. He arrived promptly to inspect the damage, fixed it immediately, and was very professional and courteous. Thank you for the excellent service! We would highly recommend Quality Home Roofing!

This company was recommended to us and we were very happy with the results. We engaged their services when a skunk burrowed under the added-on mudroom of our house. We called the technician, Ben, and he responded right away. Ben quickly and humanely live-trapped the skunk and relocated it. He also sealed up the hole so that no other guests would take up residence there. Ben was completely professional, reliable, and personable. We would definitely call Pest Protection Plus again if any future problems occurred and have no hesitation in recommending this company.

Run a mile from the Appliance Repair Guys! Our 13-year-old washing machine recently stopped working properly – the drum was not spinning during wash or rinse cycles, so we already knew it was most likely a broken belt. We found the Appliance Repair Guys online and called them. When we called, the telephone receptionist informed us that they charged $80 for the call-out, but if we decided to have them perform the recommended repairs, they would waive the $80 call-out fee. When the service technician (who was always very courteous) arrived, he turned on the washer, opened the lid, and said that the drum wasn’t spinning and it was probably a broken belt—which we had already figured out! Then he told us that he could service the washer and that the fee would be $280 + tax, for a total of $316. Since he was already there, we signed the form for the service, assuming (wrongly, as it turns out) that, for that amount, it would include the belt repair. After a few minutes of “servicing” the washer, the technician then told us that it would cost a further $600, including tax, to fix the machine because it was not just a broken belt, but also a broken ball bearing, and that it would take 2 technicians to repair it because the drum had to be taken out (so, double the labour cost). The total was going to be $900 for the entire service. We didn’t think we wanted to put that much money into an older machine, so we told the technician that we’d think about it. Going by what the receptionist had told us on the phone, we figured that we would be billed $80 because we had declined the repair service. Wrong again! They billed us $316 for a “tune-up/labour review” that just told us what was wrong with the machine and with no repair whatsoever. So now, we’re out $316 and still have a broken washer. This company gives out misleading information and charges an exorbitant cost for a mere diagnosis. For the $80 call-out fee, the technician essentially does no more than step in the door. Then there is the encouragement to sign on for $316, which customers assume, and which should but doesn’t, include some level of repair. Avoid this company!