I moved from a 2 bedroom+ den house to a 2 bedrom apartment. The men were punctual, courteous, personable, well trained and extremely hard working. However: There were to be four men and only three arrived; My three rather expensive garden chairs were left behind and subsequently vanished; The base to my bed is ripped; the whole process was rushed.
- Approximate cost of services:
- $1,700.00
- Company Response
Hi Liz,
We thank you for the kind words about your crew. You are correct about a 4th crew member who was supposed to have been there. We had one of our guys fall sick that morning so we sent 3 men to do your job. In a case like that we get the crew started with the one member missing and then we try to back fill that spot with another crew member. After speaking to the crew that was doing your move they said a 4th member was not necessary and they were able to get your job done under the estimated time. We're sorry you feel that the job was rushed but the guys do work quickly, efficiently and they are careful. We're also sorry about the missing chairs and ripped bed you mentioned but we didn't hear anything from you about this until this review so it's hard to comment on those two items. Again, thanks for the kind words and we do hope you enjoy your new home.
Regards,
Lorne