The crew arrived 20 min late without calling to let me know that they will be late. Other than the main vacuum in the van, which looks okay and the diameter of the flexible corrugated tube that takes out the dust, everything else appeared in-professional. The crew did not bring: - blankets to protect the stairs and the floor in the house when they brought the heavy corrugated tube inside the house. Had to provide my own to avoid damage. - magnetic lids to cover the vents that are not being cleaned, so that when they blow compressed air in the vent that is being cleaned, dust does not go out of the rest of the vents. - disinfectant - although that was included as part of the offer The person who worked on cleaning the vents did a diligent work around the registers, using a hand held vacuum, that appeared to make more noise than cleaning. The pressure of the compressed air that they used to send the dust from the registers to the van vacuum was very low, not sure if it did anything at all. Perhaps because they appeared to be careful not to have the dust going out from the supply/return connections (which they did not cover). They tried to count the supply/return connections as "extra vents that count for two each because of their size", although the offer clearly states that two supply/return connections are included. They did not offer camera inspection at the end, when i requested it, i was given a small hand-held (the size of a iphone 8) screen and 4-5 mm camera with a short connecting cable, which is not very useful. Checked only one register and there were traces of fibers/threads that were visible right below the vent. Did not go to other vents, since disputing with them appeared futile, both used a limited amount of English. Perhaps the crew is poorly trained, or given the tools they were provided, this is the work that they can do. Comparing this company's duct cleaning to previous companies work, makes no other option than to not recommend it.
- Approximate cost of services:
- $120.00