Mellyanne in Burnaby

I found this company to be very disorganized. I first contacted them (through Costco) to install AC in my home at the end of April with the knowledge that summer was fast approaching and would like to have our AC up and running by June. They were not able to come out to my house for a consultation until May 12th. No big deal since I was consulting with other companies as well during that waiting period. We made the decision to hire them to install central AC upstairs and ductless AC downstairs on May 29th and asked their sales rep the same day to send me a final quote for the price for both units. After several text messages and phone calls asking him to send me the quote, he finally sent it to me on June 12th. We approved it and he asked if we were going to be in town the first week on July as they plan on starting work on the duct work in our attic on that week. I told him that we will be in town and it should not be a problem. I spoke to him before the actual installation was to begin, and during this conversation, he informed me that our installation is actually going to commence the second week of July. They started the duct work on July 11th and wrapped up on July 19th. On July 19th, their technician came over to install the thermostat and also brought over the compressor, they did not hook up the compressor to the system. I phoned their office the next day (July 20th) to ask when it will be hooked and and was told that the earliest guaranteed date to have someone come over to hook it up is August 5th! The company knew that the compressor will have to be hooked up to the system, so I am not understanding why this was not scheduled ahead of time. So here we have the compressor sitting on the side of my house and we are unable to use our AC since they can not come out to hook it up for another 2 weeks! The service dept claimed that I am on the top of their list to have someone come out to hook up the compressor in the event they have a cancellation. We'll see. On top of that, the ductless AC is not scheduled to be hooked up until Aug 9th. On a positive note, all the workers I have dealt with (from the sales rep to the duct work installers to the technicians) have all been very pleasant and the duct work installers make sure they clean up and vacuum before they leave each day which is very much appreciated.