Bruce & Jennifer

We couldn't be more pleased with the service. The technicians were prompt, courteous, took care with our belongings, and offered to help put things back in place. The cleaning job was excellent and our furniture looks like new. We would happily recommend this company with no hesitation.

When we realized that some of our windows were showing irreparable signs of aging, we began an extensive project of comparison shopping. Retailers of vinyl windows typically warned us that we'd find wood windows (like those originally installed) way too expensive. However, this Pella showroom had exactly the kind of low-profile wood frame we were hoping to find, and in the end, various discounts made the project financially manageable. In particular Pella offered escalating discounts for multiple windows, so we ended up replacing 23 windows, most of which were fairly large. We were treated courteously by the sales consultant, Devon. When he came to our house, there was no "hard sell". He patiently made sure we were well informed, and thoughtfully suggested alternatives that he (correctly) guessed might appeal to us. A few days later, another representative — Derek, also friendly and professional — arrived to double-check and verify Devon's measurements. The windows that were finally installed are beautiful, quality products. We have no disappointments or second thoughts about our choice to go with Pella. But, of course, wood windows are only as good as their installation, and it is here that our experience was most satisfying. We were thoroughly impressed by the excellent installers assigned to our job: Ted and his assistant Roman. They were friendly and 100% professional: working steadily (as predicted, 8 days on site, usually 9 a.m. to 5:30 p.m.), consistently showing respect for our privacy and our property. When there were choices to be made about installation details, they always made sure to explain what was happening, and to accommodate our preferences. This team set the highest standards for themselves and would let nothing second-rate slip by. Ted and Roman are probably the very best service/installation workers we've ever had in our home, and we would happily recommend them to others needing this kind of work. Many thanks to Devon, Derek, Ted, and Roman for this happy and successful project.

We are completely pleased by the work done by the Nortown team. As they worked on the interlocking stone section, it became clear that these installers knew what they were doing. They were excellent problem solvers, coming up with constructive ways to handle the odd angles of this job, always checking with us to make sure we were happy. Also, on a personal level, they worked exceptionally well as a team. When we had questions, or needed explanations, each worker took responsibility for making sure we understood. If they saw that one person's answer wasn't "clicking" for us, another would step in to help clarify. All aspects of the job — interlocking stones and asphalt — were carefully done, and the final result looks great ... everything we could have hoped for.

Ours was not a simple job: there were several stretches of countertop in non-standard sizes and shapes, a stovetop island, two sinks with faucets, and a custom-designed removable counter. Our layout created special challenges for almost all of these elements. There were 3 separate visits (by Ali the owner and Jonathan the installer) to check and double-check all the measurements. In the end, the fit and finish of all the materials was excellent, but what especially impressed us was Jonathan's care, patient persistence, and problem-solving. He set high standards for himself: there were no short-cuts, and throughout it all, he was unfailingly good humoured. We are delighted with the results and would happily use this company again and recommend them to others.