Simon in Toronto

I first dealt with Hargrave through a service call with my furnace a few years back. They were able to examine it and deal with the manufacture, Carrier, for the warranty covered parts. It was a pretty seamless process. I have stayed with them through their Maintenance program ever since. Most recently, when I needed a new AC install, I wanted a Carrier AC to match the furnace, and since Hargrave is an approved dealer of Carrier products, and they know how to service their products- it made sense to go with the one-stop-shop that can do the install and deal with the maintenance. I couldn't think of a reason not to go with them as they basically can deal with the lifecycle of my systems. There was no upselling. It was tough job as the space was tight both indoors and outdoors but they made it work. The office staff are responsive and helpful.

I have called on Pete now for 2 different service calls for multiple appliances. He's is very thorough when completing the work, tidy, and addresses the root cause of the problem- rather than apply band-aid solutions.Easy to deal with, including interacting with seniors. Make sure you have the model/make of appliance available when contacting him- makes things go quicker. Very happy with the work completed, and pricing is fair. Will recommend to others.