I called Safari in to do a quote for my renovation. I was looking to make my bathrooms a little bigger 20 sq feet to be exact. Thus moving on the location of tubs and vanities toilets to remain in smal locations. Also a rough in to be located in basement. First of all they demanded i pay for them to come to my home to quote(55 dollars) only plumber I've ever came across that ask for this fee. I said to myself ok whatever I'll pay it as I'm sure many do but when I recieved the quote and seen the outrageous amount they would charge me to complete this job I truly felt as if I was taken for the 55 bucks. I had 3 other companies all BBB accredited come in and quote and I could easily combined 2 of their quotes and it would not amount to safaris quote. I called and tried to talk to terry about this but he would not return my phone call instead having his secretary call me who was obviously couldn't answer the questions I had. They did agree to refund the money they took they said its in the mail not sure if that was a joke or sincere. Be careful the reviews on here don't match the experience I had
- Approximate cost of services:
- $26,270.50
- Company Response
That was Stephanie our office assistant that you spoke with and not Terry's secretary. She spoke with Terry after speaking with you and both her and Terry felt that since you were upset at Terry's quote and you had paid for Terry to come to your home, they agreed that the best thing to do would be to refund your money. She then spoke with you and personally delivered the refunded cheque to the post office. Stephanie and Terry went over and above trying to satisfy you and after all the work they did communicating with you by phone, speaking with Terry, calling you back, and delivering a cheque to the post office personally so you are guaranteed to receive it, you still criticize her and Terry. I feel sorry for the person that gets the job at your home as I suspect that you will be criticizing him also.