When I woke up in the morning I heard an ocean-like sound from outside. Hoping it wasn't coming from my house, I investigated to find that my hose faucet pipe was gushing water under my deck (where it then leaked into the basement, but that's another problem for another contractor). I tried and failed to reach another plumber, and finally tried Express Rooter at around 11:00am. The person who answered the telephone was friendly and efficient, and she arranged for someone to come to my house between 12 and 2 that same afternoon. Rob arrived on time, quickly diagnosed the problem and the cause (no inside shutoff valve to the hose faucet, shoddy plumbing when hose faucet was installed). He gave me an estimate to fix the burst pipe and also install valves on that and my other hose faucet so this wouldn't happen again. He even gave me an instruction sheet on how to shut off the faucets in fall.The work was completed quickly and correctly, and Rob left everything clean and tidy. He was friendly, good-humoured and patient with my four-year-old's questions. All in all a very satisfying end to a stressful day.
- Approximate cost of services:
- $570.00