Reviews

10/10

We had Brothers Flooring come in to quote on replacing our main floor (hardwood and tile) after our original contractor ghosted us. We are absolutely thrilled with the results. George and the crew were incredibly hard working and professional. What impressed us most was the pride of workmanship and ensuring that the work was not just done, but to their high standards. A lot of contractors just want to finish and get to the next role, not Brothers Flooring. They did the job right and we would recommend and certainly use them again.

Approximate cost of services:
$8,000.00
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Company Response

Hi G,

We appreciate you taking the time to provide feedback about our services, and we are so pleased that you are happy with our workmanship! It was an absolute pleasure working with you. Thank you for choosing us to complete your project. Enjoy your new floors!

Cheers,
The Brothers Flooring

9/10

We are thrilled with the job, and professional finish that Avenue Road Roofing did at our home. Each section of the job was seamless and reviewed by a supervisor. They are obviously busy, so expect start dates to move from original estimates. Regardless, we would recommend ARR without question, as they made sure even the small details were looked after. (thanks Tony).

Approximate cost of services:
$30,000.00
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Company Response

Thank you very much for the review!

10/10

Wayne's crew spend two full days replacing an old window with brick (that matched the 1904 house) and tuckpointing the whole house. Completely professional, and clean. Left site as neat as they found it. Professional pride in work, would recommend if you need brickwork done.

Approximate cost of services:
$6,500.00
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Company Response

Very nice words - thank you so much. It was a pleasure working at your place.

2/10

Worked for our contractor Elite Construction during basement renovation. Went with Torlys as floor brand as we wanted a premium look. Woodchuck delivered an unlevel poorly finished vinyl plank installation. Gaps at the sides of walls. They took the approach that things were close enough. One should not have to try to conceal poor installation with quarter round on a new floor. DIY would have been more professional. After complaints they pulled it up and laid the planks a second time. Still not level. No underlay used to stop flexing. Still gaps around doors. Would not recommend

Approximate cost of services:
$5,000.00
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Company Response

We are sorry to hear that you are unhappy with your basement floor.

We were contracted by Elite Construction to install a Torlys vinyl floor in your basement. Our written agreement with them expressly indicated that preparation of the subfloor and leveling of the concrete was not within the scope of our work.

After we finished the installation we were contacted about unlevel or hollow areas in the floor. At that time we explained to your contractor that this was due to the concrete subfloor not having been adequately prepared. We were instructed by Elite Construction to remove the floor so they could correct the uneven concrete and then we would reinstall the floor. This was a separate contract with Elite and was chargeable. To this they agreed.

Upon returning to reinstall the floor we found that very little work had been done to correct the subfloor deficiencies. We contacted Elite and were instructed by him to continue and that he would take responsibility.

The work we were hired to do was completed according to the arrangements made by your contractor. We have made numerous attempts to make contact with them and discuss further, but have not been able to reach them.

With regard to your comment that we installed quarter round in order to conceal unnecessary gaps, I have included the follow directly from the Torlys installation guidelines for your floor:

"A minimum of 1/8” (3.2mm) expansion wedges must be used at all walls and vertical obstructions, to allow for proper expansion/contraction space. The wedges should be removed after the flooring installation has been completed, and the expansion/contraction space should be covered by baseboard, quarter round, and/or drywall (if wall is undercut)."

As you can see, expansion/contraction space is required, and so quarter round or other trim is used to conceal that space around the perimeter of the room.

We take customer satisfaction very seriously and are disappointed that things have turned out this way. Should your contractor who hired us wish to re-visit this project, we would be happy to discuss that with them.

10/10

Dimitar was awesome. Explained best replacement and gave us advise based on his own personal experience. Back door new pad and lock are perfect, and explained each step. Highly recommend.

Approximate cost of services:
$400.00
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Company Response

Thank you G.