Andrew Y in Edmonton

The delivery guys came to deliver a new set of sofa today, while they were moving our old sofa downstairs, they damaged the sofa so badly. My wife was at home but she didn't go downstairs to check after the guys moved. But when I came home and took a look at that, I found this would not be acceptable. My wife recalled that there was a little bit tight to get in, but if they moved around slightly, it should be ok, however, the guys just pushed and kicked, then it appeared like the attached picture. Also, there is a hole on our wall. They must have noticed that, but they didn't mention and left.