Reviews

0/10

Upon arrival they wore masks and then they took them off during the cleaning. The owner says they will wear PPE, but they completely ignored the Covid protocols and didn’t care. When I called to complain the owner said they forgot to wear the masks. Convenient excuse. I would never use them again and would not recommend them.

Approximate cost of services:
$400.00
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Company Response

Hi Laura - Thanks for taking the time to provide this feedback and speaking to us by phone. We have sent you an email with further information. We are glad that you were generally pleased with the level of cleaning service, but understand that you were not fully satisfied with the experience. We take every complaint seriously and we take our COVID-19 policy seriously. We have debriefed with our staff.
Understanding that vigorous cleaning is strenuous work, we understand that one staff briefly removed her mask. We have followed up with our staff to re-emphasize the need to wear their masks and gloves for everyone’s protection at all times when on site. As a small business, we appreciate this opportunity to improve and continue to grow. We hope that this service being provided to you for free, goes some way to improving your experience. If you have any other feedback, we would be pleased to discuss those with you privately.
All the best and have a reFRESHing day!

10/10

The crew that worked on our house were professional, efficient and hard working. They got the job done in 4 days, and didn't leave a mess behind. We are very happy with their service and would recommend them in the future. The crew we had consisted of 2 guys - Andy and Jack. Young and full of energy. I was especially impressed with their level of dedication even in the oppressive summer heat. They did a great job!

Approximate cost of services:
$7,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Renogal, we appreciate your business and thank you for sharing your review with others who may find it helpful. We are happy that you were satisfied with our service and the timeframe that the job was completed in. If you require any further assistance in the future please do not hesitate to contact us. Cheers! The Aquatech-Waterproofing Team.