johnny.per in Toronto

I stopped by Windowrama and talked with Paul. He went over all of the possible windows and described the differences to me. He then offered to come out to the house and take measurements and pull together some pricing. There was no high pressure sales tactics going on, just helpful information and the facts as he knew them. We talked with a number of different companies and contractors over the next month or so. We had some interesting experiences. Some good and most not so good. We kept going back to the Windowrama and another company because of the quality of the window, professionalism of Windowrama, and the pricing. My wife made numerous changes to style, colours, etc. Requested numerous colour samples and stopped by their place a number of times. The staff and Paul were extremely helpful the whole time without ever being pushy or inconvenienced. When we finally made our decision, 6 weeks after initial contact, Paul and Andrew came to our home and redid all measurements. Andrew was very helpful. He suggested a couple of changes that fit the look we were looking for in our sunroom and also saved us money! They were very thorough and professional. We then put a deposit down and the windows were ordered. 6 week to install we were told. I received a call from the installer about 4 weeks later and they were able to begin later that week. They showed up when they said they would and we gave them access to our home over the next 3 days. There was about 4 to 5 workers there at a time. They were as neat and clean as they could be. They installed the windows, insulated with foam, and trimmed out the windows beautifully. Above all expectations we could have had. In the sun room they removed old wood framing and set the new windows back to the original brick sills. The wood framing along the sides were replaced which border stone columns. The pieces had to be cut to conform to the stone columns which took meticulous cutting and sizing. The carpentry work that was done was exceptional. They then had it finished with mortar along brick and stone. Andrew came through upon completion and saw that our rear door frame was not perfect. He ordered a new door for that opening. Our experience with Windowrama was exceptional. I would highly recommend them to anyone. It was a pleasure dealing with their staff. A special thanks to Sergey, Andrew, and the install team.