Karen C in Edmonton

I would suggest you NOT shop at Sofa Land, I received the worst after sales customer service I have ever received. The customer service person was patronizing and had the worst attitude when dealing with a customer who was clearly not happy . I spent about $3000 on a sofa and chair. The delivery people had a lot of trouble getting the Sofa into my house, so much so that there were holes in my ceiling and walls. This was repaired. I did examine the sofa for tears and could not see anything obvious, however a few weeks later I found some holes and snags in the piping. They are in such a place as to not be noticed unless you look very closely. I call the customer service, someone came out to look and said they would get back to me. When I talked to the customer service person, she said the factory would not cover it, I said it was not a factory issue, it happened when they were brining in the sofa, it was not covered and must have gotten ripped on the hinges of the door they removed. She then said to call the insurance company since I had purchased insurance on the furniture. Now as an employee who deals with the customer service, I would think she would know that holes are only covered on leather...she was just trying to get rid of me. I called back and all I kept getting was the factory would not cover it, clearly it was not the factory who was at fault. There was never any offer of how she could help resolve my issue. No empathy for a customer who had just spent a lot of money only to have it have holes. Every time I look at my sofa I feel sick, it is not perfect and I would think that the company would stand behind their product and delivery. I would suggest there are lots of furniture stores in Edmonton and you go to one that will stand behind their product and service.