A Town

My fiance and I recently bought our first home and wanted to replace the carpeting on the top floor and stairs to match the hardwood floors on the main floor. My parent's house had recently been fitted with hard wood flooring by Canwood, so we called Ali based on my parent's recommendation. We knew right off the bat, Ali's wasn't the cheapest quote we would receive, however, after speaking to several contractors about the job, and knowing the quality of work and the level of customer service that Canwood provides, we decided to proceed with Ali and his team - and we weren't dissapointed! A few things that makes Canwood Flooring standout from the crowd: 1) Customer service: It started with Ali coming over to the house to provide an intial, detailed quotation - even though the distance was quite a bit further for him then his usual Toronto / York Region area - he made it out without a complaint. We were quite nervous as this was the largest single expense that we were incurring since purchasing the house, and as such had quite a few questions / concerns about the job. Ali was very sensitive to our situation and always returned our calls and provided us with the reasonable responses to our queries - no matter how trivial they may have seemed to someone in the trade biz! Not once did he make us feel like we weren't worth the trouble. Even after the job was completed, Ali came back to fix a few cosmtetic things, and let us borrow his Shop vac for the initial move as we had not purchased a vacuum at the time! Little gestures like that make all the difference and we are very glad that we made the decision to go with Canwood. 2) Delivering on timelines: One of the caveats to awarding the job to a particular contractor was that we wanted the job completed within a week or so before we moved in! We talked to a few contractors that gave us a few reasons why it wasn't a good idea to complete the job that quickly - including one guy who stated that it would be easier to move our furniture if the carpet was on the stairs - so he was doing us a favour by not installing them when we wanted them installed! When we told Ali about our timeline, he not only agreed that he would complete it on time - he himself was there late at night helping his team complete the job so that we could clean the house and move in when we wanted to! Needless to say - we were delighted! 3) Quality of work / Attention to detail: Our newly installed floors are a beautiful match to the existing flooring. We had asked Ali if he could also install wrought iron pickets instead of the normal wooden ones - he did a wonderful job on these in spite of the fact that the stairs were a challenge to design. We are very pleased with the results! 4) The Non-Sales-Man-Approach: Call it reverse psychology, but Ali and his team are the most down to earth - professionals we have ever dealt with. Ali was never pushy - although he did folllow up a few times to ask if we had made a decision regarding the job. He has a very calm / professional demeanor and not once did we feel like we were getting duped or not getting the best products / service for our money! Overall, we would certainly recommend Canwood Flooring to any of our friends / family without a second thought!