Moving from ORillia to Simcoe, I hired Two Men and a Truck. On the day of the move, they were 4 hours late. My stuff had to stay in storage with them overnight. They claim to only charge from the time they show up at your residence to the time they leave which is untrue as I was charged on day two from the time the truck was picked up at 11:00am even though it was after 3:00 by the time they showed up at my house to unpack. Furniture was damaged and broken, a mattress was very wet. the head mover claimed it was just due to condensation; more like a leaky truck as it had rained that night. to top it off, they kept some of my tools that had been stored in the cab. Almost two months later, I have never received them back. My final bill was $100's more than what it should have been according to their website. The franchise I dealt with is out of Oakville.
- Approximate cost of services:
- $1,300.00
- Company Response
Hello Andrew, I'm very sorry to hear about your disappointing move experience. If you contact our customer service department, we would be more than happy to work with you to find a successful solution. customer.service@twomen.ca -Chuck Resnick, VP Operations