Christopher in Scarborough

Based on reviews on this site and having met a representative of Northwood at the Toronto Home Show in the spring, we hired them to have our air ducts cleaned and to have our AC unit serviced prior to the start of summer. In both cases, the techs arrived on time and were very courteous and professional. The place was left clean and tidy when they finished and we were very pleased with them on all counts. During his visit, the AC service tech had noted a couple of other items that needed attention, so we decided to have Northwood come back and take care of these items for us as well. I called them one week after the AC service was done, and then again a week after that, and one more time the week after that. After calling three times in the space of two weeks and leaving messages either with reception or on voice mail, we have yet to hear back from anyone at Northwood. After two very good experiences, we are now frustrated and puzzled as to why they no longer seem interested in doing business with us. We are planning on replacing our air conditioner next year, but after this rather bizarre experience we no longer feel confident that we would be able to contact Northwood in the event that follow-up service would be required,and, as a result, we will be seeking out alternate vendors. Very disappointing.

We recently had a racoon destroy the rubber boots around the plumbing vents in our roof. We called Tom and, after a brief discussion of the problem, made arrangements for him to visit. He called on the morning of our appointment to reconfirm and arrived on time. The job was done quickly, cleanly, professionally, and at a reasonable price. While he was up on the roof he even did a couple of other quick fixes that we weren't even aware of. When the time comes for a bigger job, we will certainly be calling on Tom again.