SUNDAY EVENING THE SEWAR BACKED UP AND WE CALLED AND HE CHARGED US 450.00 FOR 20 MIN WORTH OF WORK EVEN THOUGH THE CITY OFFERS THAT SERVICE FOR FREE 7 AM-12.30 AM 7 DAYS A WEEK AND I FEEL THEY SHOULD'VE INFPORMED US OF THAT. IF IT HAD BEEN A FROZEN PIPE THAT WOULD BE DIFFERENT BECAUSE THE CITY ONLY OFFERS SEWAR UNPLUGGING BECAUSE IT'S PART OF THEIR SYSTEM AND I UNDERSTAND THAT AFTER HOUR PLUMBING EMERGENCIES ARE EXPENSIVE AND LEGALLY THIS CO. HAD NO OBLICATION TO INFORM US BUT IT WOULD'VE BEEN THE RIGHT THING TO DO AS A GESTURE OF GOOD WILL.
- Approximate cost of services:
- $450.00
- Company Response
Gerry
Thank you for having called and given us an opportunity to offer you service. We seek to satisfy our customers by responding in a timely fashion, which we were able to do Sunday night when you called us at because of your sewer backup. We came, cabled/augured your main-line, then used the video camera and informed you of what was wrong with the sewer line, and what must be done to solve the problem. You called for a service, and we provided that service at no extra charge for plumbing on nights or weekends. We informed you of the cost prior to starting the job, which you agreed to.
I must correct you in pointing out that we were at your home for almost 2 hrs, from 10 p.m. to 11:50 p.m. and not 20 minutes as you indicated.
Also Gerry, customers have a responsibility to do due diligence and research prior to making any decision, or solicit a service of whatever nature. So we will agree with you in pointing out that we are not obligated by law or otherwise to inform you that you can call the City to come out and take a look at a main sewer issue. That is the customer’s responsibility! And we believe it is unreasonable that you should hold us accountable in this matter. If we inspected your main sewer and we found the problem to be on the City's side, you would have been inform you to call the City so that they can fix their property.I must point out that it is our company policy that if we were to do the repair on your main sewer, that we would deduct the cost of the service you received Sunday night. So that is something that you can take a look into.
Again we thank you for your business.