We bought a king sized mattress from Decorium and were told by 3 employees (the sales person who helped us, and 2 different delivery coordinators) that the delivery people would remove our existing mattress and box spring (as well as garbage) with the delivery of the new mattress. Upon delivery, we were informed that they would not be removing our existing mattress, and after 45 minutes of arguing with the manager of the store they refused to take our mattress and box spring. Delivery guys left, and left all the packaging materials on our front lawn. As a furniture manufacturer myself, I called the owner of Decorium to complain about the service we had received (and at least get a refund on the delivery charge). After 3 messages, the owner still has not called me back. I am shocked that a furniture retail store, that relies so heavily on word of mouth and service has such abysmal customer service. I have never before gone up the ranks of a company to its owner to complain...and then to have that owner not call back a customer is shocking to me. Avoid this store. The owner of this store certainly doesn't care about your business once you've given your visa. There are 100's of stores to buy furniture and mattresses in the GTA...this is one that doesn't deserve your business.
- Approximate cost of services:
- $2,500.00