A number of units in my freehold townhouse complex needed to have the shingles on the garage replaced. The owners decided that it would be both better and cheaper if we all did our roofs together than individually. As the organizer, it was necessary for me to find a roofer who would be flexible working in a narrow laneway with no space for a garbage bin, curbside delivery of shingles, or extra vehicles. I found Impact Roof Works through Homestars. I got several quotes and Impact’s quote was very reasonable and in line with that of another large roofing contractor with good reviews on Homestars. However, I chose Impact because Ryan was courteous, respectful, patient, flexible, and a good communicator. He was very patient in answering my questions, explained everything to me in detail, and kept me informed of his timing. Ryan and his team did not get frustrated whenever they needed to move their trucks to make way for others in the laneway. Workmanship looks very good and they cleaned up well. Ryan has a great attitude and obviously cares about customer satisfaction. Definitely a 10!