Natasha in Toronto

I booked with this company to move my family to our new home one month before our move date. I called to confirm 2 times and to make sure they understood all of the large items we had as well to confirm that we could move our belongings from 2 different locations. I spoke with Peter both times and he assured me none of this was an issue. On the day of my move, 3 movers should up to my house. They immediately started to complain about how much stuff there was, that's they wouldn't be able to get this all done in 10 hours and that it was too hot outside. The refused to start working. I immediately got on the Phone with Peter and asked what was going on? He assured me it would be fine. An hour and half went buy with the 3 movers not doing anything but on the phone. I called Peter again and he said he is trying to get them to start but "this is what happens when you contract out." At this point the lead mover came to us and said they were leaving. My husband said they can't leave we have a contract. The lead mover proceeded to rip the contract up in his face. They left and Peter has yet to contact me back. They left me with no movers on the day I was supposed to move. I was forced to rent a uhaul and mo e most stuff ourselves as well I found another company who could move the rest that day for us. This is a terrible business and I am shocked at the extremely terrible customer service. I am still waiting for a call back from Peter.

I would highly recommend this company! We had booked with another company (Best Movers) on a Sunday morning to move my family into our new home. The movers showed up and immediately started to complain about the work, the heat, etc. After an hour of standing around and calling their boss, they told us they were leaving and ripped out contract into pieces right in front of us. we were devastated and didn't know what to do. I immediately went online calling around on the slim chance someone could help us out that day. i contacted Maple Leaf Movers and spoke with Dave. Dave was so understanding and accommodating. He said he Would be able to help us out that day!!! I was so thankful! He ended up sending 4 movers to help us out and they were fantastic! They were professional, careful and fast! Most importantly they were pleased to help us. They went out of their way and even stayed to finsih the move that night! Overall they turned what was a terrible start to our moving day into a big success! Thank you!!!