Edward

The true measure of a company is not only based on how well they work but on how they respond to problems or customer concerns. We just had 2 outdoor faucets replaced and the job seemed to go well, the plumber was quite efficient. However, the next day we found that the water line leading to one of the repaired faucets was leaking and dripping through our garage ceiling. The plumber came back out and judged that the area of pipe he worked on wasnt leaking therefore he wasnt responsible for the part that was. Further, he would charge us at least another $400 to fix the new leak. This pipe has never leaked before and to me it clearly started leaking due to the work of the plumber. I spoke with Jason (?supervisor) to discuss the issue and he was also unrelenting stating its an old pipe and the leak had nothing to do with the work they did. That is outrageous. The leak cant be a coincidence and clearly is related to their work. Jason was unapologetic, unmoved, and really uninterested in providing the level of customer service their website boasts about. 100% guarantee on workmanship is clearly not upheld when the unexpected occurs. They didnt even try to come up with a solution that could work for both of us. Just denied responsibility. If Im to pay even more money for this leak it certainly wont be with Knight Plumbing.

Had an issue with our dryer, Louis quickly found the problem and was able to locate the part and return later for the repair. Very satisfied with the work done!

Furnace tripped the breaker overnight and then wouldn’t start again. Chris was able to send someone out right away to have a look. Controller was toast on a 20 year old furnace, time for a replacement! (/cry). With no heat Chris was quick to act and had quotes to me within an hour. They loaned us some space heaters to keep the kids warm that night and were installing by the next day. Amazing service and work seems solid (my Father in law was impressed). Not sure how the price compares to others as I didn’t have time to get other quotes but seemed to be appropriate. And the warranty is amazing! Thx again for all your work!

After looking around quite a bit I found Pete the Plumber was the most affordable option for a new 40 Gallon hot water tank. They were able to come next day and the install was a breeze, done in less than an hour with no complications. I was so satisfied I called them again a few weeks later when I got over my head installing a new dishwasher. Efficient, affordable, easy. Will recommend for sure.