THE GUYS SHOWED UP ALMOST EXACTLY AT THEIR SCHEDULED TIME WHICH WAS BOOKED BY PHONE AND CONFIRMED VIA EMAIL OVER A WEEK BEFORE. MY WIFE PURCHASED 1/2 TRUCKLOAD OF REMOVAL AND 2 HRS OF WHICH THE GUYS SPENT APPROXIMATELY 30 MINS. UPON COMPLETION, THEY SAID THER REMOVAL WAS MORE THAN 1/2 TRUCK AND WANTED TO CHARGE ME AN ADDITIONAL $100 - WE SETTLED ON $60. I DIDN'T KNOW WHAT 1/2 TRUCKLOAD AMOUNTED TO AND DID NOT APPRECIATE THE OVERCHARGE AFTER THE STUFF WAS REMOVED, HENCE THE REASON FOR MY 3 STAR RESPONSE.
- Approximate cost of services:
- $160.00
- Company Response
We are sorry to hear that your experience with us did not meet your expectations. Regarding our online promotions, we always give our customers an option and price before we continue loading the truck with junk if they exceed the value of the 1/2 truck voucher. Thank you for your feedback and we will work harder to better communicate this option in the future. Canada Junk Removal.