As mentioned below, they work with you while trying to make a sale and once you agree they go back on their word. They forgot to deliver an entire piece Of furniture and then we waited months to locate missing hardware. A very small coupon was issued for our trouble and we agreed to purchase matching night tables after being offered a "special price" with promos to use coupon. At pick up "special price with coupon " was not honoured. Very disorganized and unprofessional.
- Approximate cost of services:
- $2,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Adriana.
Want to apologize for the missing knob on your 1 dresser you bought.
I know it took a few weeks for the part, and for that we gave you a $100 gift certificate which in my opinion is very generous.
Not sure how you say we forgot to deliver your furniture.??
As for the special price and gift certificate/coupon.
Not only did we give you a sale price and take $50 off each night stand and give you no tax.
We also then took another $100 off for your gift certificate.
Price on night stands were $500 each plus tax or $1130.
You received sale price of $900 including tax and then we honoured the $100 gift certificate , so your final price was just $800 tax included.
We tried explaining this to you in the store but for some reason you could not understand the math.Hope you enjoy your furniture.
Jeff Reynolds
Owner.