our fern ice was broken over Christmas day.We called the company to come over and fix it because there is a young child in the house.It took them more than 24 hours to come to our house although they are supposed to come within 2 hours.They also did not respect the fact that there is a child in the house.
- Approximate cost of services:
- $0.00
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- Company Response
Hi Bilyana,
Sorry to read about your experience last year. I'd be more than happy to have our Office of the President team review the chain of events affecting your service call. Certainly feel free to contact me at the email below.
Thanks,
Crystalcrystal.jongeward@directenergy.com