Reviews

3/10

I needed a very dirty couch and armchairs cleaned, and while the furniture does look better than before, they really did not do any better than other companies that I’ve used. The furniture took over 24 hours to dry and I was disappointed to discover the appearance of water stains in a couple of places. Follow up phone calls have been ignored, so I won’t recommend them to others nor will I use them again.

Approximate cost of services:
$350.00
3 of 6 people found this review helpful.
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Company Response

Thank you Ms. At for your review. We are so sorry that we hear you felt this way . Our office followed up with you regarding this review. Unfortunately, there was no record of any any calls or message from you since services provided 2 weeks ago.??? Anyways, on the couple telephone conversation that we had with you after your review, you mentioned that our upholstery cleaning was great and all the water damaged stains from your white upholstery are gone but there is a small and new water stain left in a armchair that was cleaned by us. Our technicians also mentioned that you were very impressed with the cleaning result before they left. Anyhow, we offered you to come in and try to clean that little concerned stain for you, although it has been more than 2 weeks ago since we provided services to you, but you refused that and delayed for another 2 weeks, although on first telephone conversation with our office you said you are available everyday.??? We try our best to provide the best possible services and we have been very proud of that.
5 Star Cleaning management team

10/10

Our 2nd floor sunroom roof was leaking heavily, so we obtained 3 repair quotes. The first repairman using binoculars from our driveway to examine the area quoted $2,000 for the work. The second one spent over 1.5 hours on the roof. He quoted $15,000. (The problem area was much larger than the other 2 thought). The third person quoted $2,000 after looking down at the roof through an upper window. Each quote was for re-shingling. Because 2 of the estimators didn’t bother to go onto the roof, and the other was so expensive, I called Brent for help. He arrived at the appointed time and we went onto the roof where Brent spent less than 5 minutes examining the area before showing me a piece of flashing that was no longer secured properly, as well as another area which had a gap between the shingles, flashing and roof. When I put my finger into the gap, I could feel the wetness. After double-checking the entire area, Brent looked at me and said “Sherri, you don’t need a new roof – you probably don’t even need a handyman. What you need is a $10 pail of roofing tar and you need to apply it all along here. You also need to nail that piece of flashing back in and apply some tar over there, and if that doesn’t solve your problem, I’ll come back.” It took me less than 1/2 an hour to do exactly as instructed, and I have had no leaks since. Thank you Brent - I will hot hesitate to recommend you to anyone!

1 of 1 people found this review helpful.
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Company Response

Thank you for the kind words Sherri. I'm glad that I was of help. It's a shame with all the great roofing companies out there, you had three of them who tried taking advantage of a situation. After looking at you roof, I was somewhat suspect of the roofers telling you that a new roof/shinges were required, especially when the problem was not only obvious, it was a fairly easy fix at minimal cost.

10/10

Right from the time that Anthony came to give me a quote through to the last cleanup, everyone from Encore was both detail and service oriented. Encore Home Improvements replaced almost every window in our house – on time in both delivery and installation, with a quality product and at a reasonable price. A special thanks to Michael – he takes pride in his work, and it shows. We will not hesitate to recommend Encore Windows to anyone, and when we need the last few windows in our house replaced, Encore Home Improvements will be the only call that we make.

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