We had a significant retiling job done to our kitchen. It was a communication nightmare. They never, ever returned calls. They did not understand what our requirements were and had to completely retart the work from scratch, after we insisted on speaking to the owner (Mr Maguire) on-site, with threats just short of legal action. Even worse, they would go behind each others' backs in telling us how others in the company are incompetent. It was sad. The final job was satisfactory, but the pain involved was awful and I would never recommend Maguire's to anyone, even if I disliked them strongly.
- Approximate cost of services:
- $5,000.00
- Company Response
Mr. Fillipo A, Your job was installed back in June of 2008, and your review posted in September of 2010, well after your situation was resolved.
Maguire's having to replace the floor a second time due to another miscommunication which we feel was not our fault, as you verbally agreed with Mr. Dave B (21 years experience with our company) to run the tile parallel to the hardwood. After install you had made the decision that you did not like the look you had chosen.
To read your review is facetious and inaccurate. At the end of the day, what is important to our organization is knowing that we did not walk away from a client we would not wish upon our competition, however we completed the work with integrity although at tremendous costs absorbed by our company in order to resolve the situation, which was very important to us.
Sean Maguire