Reviews

10/10

Truwood built and installed a beautiful bar cabinet and also did a few modifications adding a bank of drawers and pantry cabinet to the kitchen that we had installed 5 years ago. They also refinished and repaired some cabinet damage that we had done through normal wear and tear. Luc and Kamal did an excellent job of guiding us through the process and did their best working through this pandemic. The installers were courteous, did excellent work and cleaned up after themselves. All in all a great experience.

Approximate cost of services:
$8,000.00
Was this review helpful?
Company Response

Dear Bill & Grace ,

Thank you so much for writing such a wonderful review. We are glad that you liked our services.It was an absolute pleasure to work on your project and to have you as our customer.
Feedback like yours motivate us to do our work in a best possible way . We are pleased that we live upto your expectations. Luc & Kamal equally enjoyed working with you.
Hoping to do more work for and your near and dear ones in the future.

Heartiest regards
Truwood Kitchen Team!

5/10

We were supposed to be completely finished with everything including granite countertops roughly 10 days after beginning the project...we were not finished completely until roughly 5 weeks after that. I had a list of items including a missing dishwasher panel that went incomplete till 5 weeks after. I kept sending the list of outstanding and/or unfinished items to BKC but the list seemed to be ignored by the warranty department. It appears that there is a severe lack of communications in this small company. The warranty repair man came to our place no less than 4 times. Apparently, he never saw my list and kept forgetting items to bring with him to finish the job. Very frustrating for the end customer.To summarize, the end result is beautiful, the cabinet quality is not top notch but neither was the price. We opted for painted cabinet doors instead of hardwood. Materials used for the cabinets are melamine coated MDF. They do not offer a plywood cabinet option. I would have asked for something different for the under sink cabinets. We had a kitchen flood some weeks ago through no fault of BKC and the under sink cabinet now needs to be replaced and that is a huge job. Again, no fault of BKC here. Luc was a real professional throughout the whole process. He was a good buffer between his obviously overworked and disorganized company and the customer; us. Kitchen - 10 Design and layout Look - 10 Cabinet quality - 7 Installation - 10 Customer Service - 6 The overall score would have been 9 or 10 had we not had 4 additional service calls over 5 weeks for the 2 hours worth of work that remained to finish our kitchen. Luc was great throughout the entire project. A real professional. The lady receptionist/assistant was friendly and helpful Overall I will give Homestars a rating of 5

Approximate cost of services:
$33,000.00
0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you for your feedback.

We are sorry you had to go through all the trouble.

Our company was going through a bit of transitional phase, we apologize for the miscommunication, otherwise we are known for our great service.

Our company was been manufacturing kitchens for more than 25 years now and most of our clients are referrals and repeated customers because of our craftsmanship, service and quality of the product.
All our Cabinets and doors are manufactured in our facility and are of excellent quality, we assure you wouldn't have any issues with it in the future.

We are glad that you loved the end product. Please let us know if we could help in any other way, we would be more than willing to do anything for our customers.

Best Regards,
Brampton Kitchen & Cabinets Team