Irina in Toronto

I called Accuserve in a panic! My heat stopped working on one of the coldest days of the year. James was very understanding seeing as a have a young baby in the house. He got a technician out right away. The technician not only found that we had a faulty furnace but there were dangerously high gases being detected in the house. You can imagine my shock and horror. James was able to arrange with his team an install that very same day. The technicians were all very knowledgable and friendly. They worked very hard to get it up and running within a few hours and we had heat the same day. And I learned a lot about furnaces I didn't know. I was shocked to find that there were dangerously high gases lurking in the house and they came right away...who knows what the outcome would have been if they didn't. Also, they spent a lot of time trying to install an extra feature where I could access temperature from my phone even though they knew my internet was an issue (they called bell). Raul came on two different occasions to make sure that feature was working once my internet was working properly. James also was able to communicate between the father of my son and I with regards to the situation since it is very contentious and explain to him why we needed a new furnace (to breathe clean warm air :-). they went above and beyond on every level and far exceeded my expectations. Thank you guys so much and great working with you. Definitely recommend this company to anyone with issues. They are honest and fair and go above and beyond!!