Jonathan

When Steve first came to inspect the roof, he went into far more detail than any other roofer. He paid special attention to the flat valley in the roof. Whereas other roofers would have simply re-applied bitumen torch-down roofing to the valley, Steve pointed out that bitumen was not intended for the acute angle of this valley. Instead, he installed a PVC membrane, which has a much longer life expectancy than bitumen. He also built a custom ramp to ensure than water drained out of the valley, and a custom metal flashing to seal in the top edge of the PVC. Steve paid attention not only to the roof itself, but also to how the house was meant to function as a whole, including attic ventilation and insulation. He installed air intake vents to compensate for the lack of soffits, and high-performance exhaust vents. He also insulated the cathedral ceiling in the addition with closed-cell spray foam, and ensured that the wood still had room to breathe. Steve and his team were very professional, knowledgeable and friendly, and always took the time to answer all my questions. Steve even gave very detailed answers through email. Steve is very meticulous about his work, and he truly cared about the job as if he were working on his own house.

We had a carpenter ant nest under the bay window in the bedroom. Manish arrived on time, and was very pleasant and professional. He was sensitive to my concern about applying chemicals throughout the house, so he treated only the bedroom, but still offered the six month guarantee. We've seen a few dead ants show up around the window since the treatment, but the bulk of the problem seems to be gone.

Andy from Ton Furniture was very friendly and knowledgeable about his products. He was very honest and willing to answer any questions about the construction of the mattresses. It's clear that he cares about providing high quality products and good customer service. He allowed me to take as much time as I wanted to try out the mattresses in the showroom. He delivered the mattress to my house personally and threw in a free mattress protector.