Water retrofit valves installation
The cold water valve of te laundry tub was leaking, so I called Go Green Plumbing based on all good reviews I read in the HomeStars website. He installed a straight retrofit valve, without any problems, on the existing valve for cold water. However, for the hot water, he used a 3-way retrofit valve. When he showed me the valve I had some doubt with the fact that one output will not be used and will be capped with a small rubber ball inside the nut. The plumber had just left my driveway when I heard a noise of running water in my basement. I rushed downstairs to found out that the rubber ball had popped out of the nut and the water was flowing up to the ceiling like a fountain. There was water all over the wall and the floor. I called Go Green Plumbing right away an he came back immediately to fix the problem by capping the unused output with a small length of welded copper pipe. I cleaned the mess and I will not recommend this company to anyone.
- Approximate cost of services:
- $260.00
- Company Response
Hi MJV, thank you so much for your feedback. We strive to do the best job we can but we are not perfect. You're correct, the technician made a mistake in your installation. Rest assured, we have spoken with the technician and have improved our processes so this does not happen again. I am glad to hear that our team came out to fix the problem right away as we pride ourselves on top notch service. If you would like to speak further on this issue, you can please contact me directly. Thanks again for your feedback.
Sincerely, Jordin Funk of Go Green Plumbing Ltd
Go Green Plumbing Ltd
https://gogreenplumbing.ca/
289-944-9843