We meet with an operator who seemed pleasant. She had a professional sales pitch offering a professional job and brought in a portfolio which looked impressive. I explained we just moved into the house and wanted the job completed ASAP, but were flexible with the times as one of us is at home all the time. We paid a $450.00 deposit and that’s the last we heard for a month. Finally, getting in touch with the operator she said we can do it in 3 weeks time, which wasn’t good for us as we had family visiting from overseas. After a lot of discussion she said she would get a crew together in a weeks time. The first day I arrived home from work, there was paint all over the floor, which I pointed out, and was told that it would be cleaned before leaving. The second day there was paint over our floors; dogs bowls; our bedding and all over our deck outside. We still have paint on our floors. On top of this we were promised: the base boards would be wiped down prior to painting, that did not happen; holes would be filled, that did not happen; prior to making final payment an inspection with a coach, that did not happen either. When the operator arrived at on the second day she started giving praise without having looked at the job. Fine for building confidence in your team but not good for home owners. It would have been nice to examine the job room by room to noting the deficiencies. We were initially told it would be a three day job but when asked on the second day if they would be returning, they said that they were booked for another job! We were especially upset when we found out that latex paint damages septic tanks. When we mentioned it the operator said she didn’t know about it and continued to let the staff wash their equipment in our kitchen sink! While she was here we did more research on the internet, we presented the information i.e. that it is harmful to the microbes and she became very defensive almost argumentative at that point challenging us that latex is waterbourne paint and should not be harmful. There are many areas that have not been touched, staircase railing and spindles; around the edges of the walls and in the hallway two walls have not been touched, you can see the lines of the old coloured paint. We paid over $1700.00 for this under par job, had I known beforehand I would have selected one of the three companies we had quotes from, we being students in the past thought we would give StudentWorks the job BAD CHOICE! On top of this we have forwarded a complaint to the Head Office in Ontario and they do not want to know. My husband has called 5 times to speak to the Area Manager, who no one knows the name of, and he has not made it passed the Receptionist (Natalie). Messages have been left but no returned phone, appalling customer service. Just icing on the cake when you consider and unprofessional, unqualified, uncaring company.
- Approximate cost of services:
- $1,800.00
- Company Response
Hi
We're sorry to hear about your bad experience and we'd like to change your opinion of our company. It was our understanding, that the Local Manager Anise had reached out to you in an attempt to come fix the areas with which you were unsatisfied and clean up any drips that were left behind. There must have been a miscommunication on that level. We would be happy to have the opportunity to come by and fix anything you were unsatisfied with.
If you would like to reach our General Manager, Patrick Lalonde, who would be happy to arrange for a local and experienced crew to come complete any touch ups, please call him directly at 613-277-0442.
We hope to hear from you to resolve this situation!
