Tony in Ottawa

We had a new dishwasher installed (by the retailer) and because of the setup of the new one the door spring was rubbing against a copper elbow on the water pipe entering the kitchen. The installer said it would have to be moved eventually. I called Horizon to book the job and they were great. Very responsive and very helpful customer service. In terms of the job itself Phil showed up on time, took a good look at the issue and talked to me about what my concerns were (worries the pipe would leak) and what they weren’t (don’t care about the spring noise). He then figured out a solution that was easier and cheaper for me. He put a modified PVC union on the section of pipe as reinforcement and that solved the problem and saved a lot of time, work, and money. The install, though improvised, is clean, solid, and secure. The charge was for the minimum which wasn’t really cheap for what was done in the end but certainly worth it for me. I now don’t have to worry about a hidden leak behind the dishwasher and above the finished basement next year or in five years. And it was cheaper than if he had just showed up and moved the pipe. Great experience all around.