We hired Norseman to transform our basement, from a low-ceilinged rabbit warren of rooms to a light-filled space with high ceilings, lots of room and a beautiful new laundry room and bathroom. The project involved digging out the basement by hand (2 feet down), relocating the furnace and hot water tank, all new plumbing, and more. The process was very smooth, and was completed within the expected timeframe (4 months). Andrew, our site manager, was fantastic. Before the project started, I was worried about the disruption and mess, but with Andrew in charge I soon realized that I did not have to worry at all. He communicated often and thoroughly, addressed all my questions and concerns, and minimized the impact of the project on our household wherever possible (like putting the washing machine and dryer on a temporary platform, so we could still use them after the floor had been dug out.) Kevin, the operations manager, also communicated frequently with detailed status emails and site visits, and all work order changes were explained in detail, and formalized in writing to avoid any surprises. Shawn, and all of the work teams, were great - happy to answer any questions, and keep me up to date on what was happening. Overall, we were very happy with the process, and the project results. Now we have a great basement recreation area that we will enjoy for many years to come. I would highly recommend Norseman for the quality of work and project management.
