Reviews

10/10

Had an issue with exhaust on my ~16 year old system where it was venting fumes into the house. I got a quote from one company but I wanted to see what others could do so I called MacKay. They were able to send out a rep that afternoon. The rep was very down to earth, friendly and not pushy at all. He laid out all the options for me and provided some material to backup his suggestions. He also was able to come in well under the price I was quoted elsewhere! The best part was due to the fumes in the house the gas was shutoff and I had no heat or hot water! It was 10 deg C in the house the next morning. MacKay was able to come out the NEXT day and replace my furnace and hot water heater with power vented units that circumvented the chimney/exhaust issue. The folks who came to do the install were very friendly, quick and clean! Great service all around. Thank you!

Approximate cost of services:
$3,500.00
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Company Response

We pride ourselves in always providing options. We do not want to insist you only purchase one solution. Thats' for the other guys...LOL We provide as much as we can for your particular needs. Our rep that you mentioned, ( great name for them by the way, like that better than sales guys) are qualified senior technicians, that have worked in this industry for years , have taught others , mentored, and now are experts at helping with the proper solution. Dedication and authenticity is something we are all very proud of. We thank you at Mackay Heating and Cooling for the great shout out, and the time out of your busy life, to write such a wonderful report. Thank you