Prostone manufactured and installed my granite kitchen countertops on time and were very professional. The seems are almostinvisible and the overhang over the drawers and doors is uniform throughout. The laser generated template allowing a computer to program the cuts resulted in a perfect job.
I paid for R-35 celluose insullation to be installed over the existing insulation. When I hired another trade to install potlights he informed me, prior to doing any work, that the celluose insulation did not look like R-30. Tropical agreed the insulation was deficient but they would not correct the problem gecause the insulation had been disturbed by another trade. Tropical said they would top up the insulation for $300 which represented an additional 33% in the contracted price.
Thank you for your review. We were sorry to hear that we weren't able to satisfy you and your project needs from the outset. Unfortunately, when insulation becomes disturbed after it is installed, it voids our warranty. However, we are happy that in the end we came to a resolution. Customer satisfaction is very important to the business of Tropical Insulation.
