This company was hired to redo my roof in May, they showed up May 11th. They came to pick up the cheque within 2 day...I had noticed issues and relayed them to Sue..who took pictures and told me they would be out to fix it..nothing, I called them almost daily, nothing...they then told us they would send the crew out to inspect, they were apparently there, but nobody told us even though we had asked to be present when the workman showed up to ensure the work was done..we then noticed further issues worse then our original complaint and called them again..nothing. Got a hold of Paul who came out and looked at the roof..with my husband up there with him and he said it was a bad job..and reading other reviews, he apparently does this often, good cop bad cop I guess...he said he would put in a work order...nothing...I continue to call...no response, nothing again...I finally get a call from Sue, once I wrote Mike Holmes a 4 page letter, which I encourage all of the unhappy customers to do...I received a call from Sue...may have nothing to do with the letter, I was just happy to get the call..she claimed that there was indeed a work order and that they intend to fix the job..that the manufacturer supplied them with a less than perfect part. There were several e-mails..and it was left that they would call me prior to sending out a crew...that was over 2 wks ago..the saga continues, still waiting..I will only wait so long and then its court. Again, I encourage all of you to do the same..we can't let this type of crap continue...taking hard hard earned dollars and then not living up to their contract, it is disgusting. My rating may change, depending on the next 2 wks. Still waiting and still very unhappy at 15 Shangarry Drive, if anyone wants to come and see the mess...feel free before you hire these folks....honor the contract Better Contracting, I have given you more than enough time.
- Approximate cost of services:
- $6,700.00