Randy R

Mackie was hired to deliver a new fridge on July 7, 2023. No one took responsibility for destroying the power plug (see photo) on the newly purchased fridge. The result is I had to re-order a replacement fridge which would take an additional 5 business days to get delivered. Then on second attempt to deliver the 2nd fridge (July 13, 2023), the Mackie Delivery people would not let me inspect the fridge. Insisting I sign their waiver (after clearly seeing them bump the top of my door. The glaring issue for me was Mackie knew the fridge was damaged on July 7, 2023 at 5:30 am when the fridge was loaded for delivery, but did not notify us. Mackie Management decided to attempt to deliver to see if I would accept it, in this non fuctional state. Mackie choose to profit from a rejected order (as they get paid for making an attempt to deliver). Events: 1. Appliance was delivered to Mackie on Tuesday July 4, 2023. 2. Mackie called Thursday July 6, 2023 to confirm my address and schedule a delivery between 12 pm and 5pm. 3. Mackie truck showed up at 3 pm on 7/7/2023 at 3 pm. Did not unload appliance, but brought me on the truck to inspect the crushed power plug. Then had me sign that I rejected the delivery. 4. I had to then provide the Appliance Manfacturer customer service, sent them a photo of the damage, then waited 1 hour to talk to 2nd level support. Alls they could do is re-order an appliance (would be delivered again by Mackie) with the earliest delivery of 5 business days.