ontariohomeowner in Hamilton

First, I've never used social media or review websites before, because I believe that reasonable people can always solve problems without resorting to posting negative comments online. It's a tough economy, and I don't like to think that I could impact someones ability to make a living. This is all being posted now after over a year trying to get issues fixed by D'Angelos. Why they don't do simple fix-ups on things that are so clearly wrong is anyones guess. I gave them a full Roof, Soffit and Eavestrough replacement job plus attic insulation improvement to R50. I paid them over $16,000. I made the mistake of paying them with their promises that they would fix up all of the problems. You can judge for yourself by the pictures and description whether they are worth doing business with. And when you sit with their salesmen, ask them how they can leave jobs in this condition and not fix them? You can read the BBB Case# 1341808 thats been filed against them. I had hoped they would admit their mistakes, compensate me, and I wouldn't have to post on Review Sites like this. I've worked on construction projects my whole life...things go wrong all the time, but they get fixed and everyone moves on. My experience has been that D'Angelo's wont fix problems after you've paid them. If you ask their salesmen about my problems, they will talk to you more than they talk to me. The most obvious question you could ask is, looking at the picture of the roof vents that aren't installed over the holes that they cut...why wouldn't that be fixed? Stuff happens...no big deal...but how could they not fix those badly installed vents? What could they argue for not fixing them? There is no excuse. I've had the same problems as other Reviewers on this site...they just don't fix problems that they cause. Anyone can have a bad day at work and make mistakes, but not fixing them makes no sense. There isn't any excuse. I've had to hire a House Inspector to get all of the deficiencies documented because D'Angelos wouldn't fix anything. I've had to pay a Paralegal for advice, and will have to pay more again if I have to go to Small Claims Court. You can read the BBB complaint 1341808 for another breakdown of what happened, but here is a summary: Pictures: - 2 pics of two roof vents that they installed that, weren't installed over the holes they cut. It's funny to look at... - 2 pics of moldy roof boards that they didn't change out when they did the roof. There were over a dozen boards that needed to be changed, the salesmen even charged me extra because of the extra time and cost involved. They didn't change a single board. - 1 pic of one of the many areas of my attic that were supposed to have R50 insulation installed where there was less than 3 inches. They came back and blew a bit more insulation, and the area pictured still has less than 6". - 2 pics of Microwave vent that they didn't re-connect after they did my roof. They left it hanging...didn't say a word - 1 pic of the soffit installed at the joint of my backsplit house. It hangs off and bounces in the wind still today. They came back 3 times and said they fixed it. Summary: Insulation: I had a previous leak, and the salesman told me they would go in and remove the old wetted insulation...they didn't remove any of it. There was insulation in some spots which was piled to the roof boards and was blocking air circulation causing ventilation problems. They didn't rearrange it as I was told they would, the spots still have insulation piled up and touching the roof boards. . Insulation was supposed to be R50, there are large areas (about 20% of area) where there is less than 4". They dumped about 2 feet of insulation in the middle of the attic. Home Inspector told me that some variation in thickness for R50 can be accepted, but less than 6" isn't reasonable. Roof Vents: I had 5 existing roof vents, and was told I needed 11. They never installed any new vents on the original job, they left me with 5. I was told by salesman that poor ventilation was part of my leaking and ice damming problems, and contributed to mold issue. They came back after 4 months and installed 4 more vents, and 2 of them are shown in the pics attached, not over the holes they cut. Home Inspector told me that they didn't use the Weather Watch underlay under the new roof vents...they did on the originally installed roof vents, and I was told by the salesman that all roof vents would have Weather Watch because of the low slope roof and the fact that I'd had leaks previously. They still haven't fixed the 2 badly installed roof vents, they told me twice that they have been here while I was at work and repaired them, which wasn't true. Eavestroughs: House is a back-split, and eavestroughs on the north side of the house haven't flowed from the day they were installed...they overflow when it rains. They sit full with 2" of water after it rains. I've been told by D'Angelos that they have been fixed 6 times. A House Inspector told me that they slope away from the drain spout (he put a laser lever in them and had the problem identified in less than 1 minute)...it's a simple issue of raising the troughs 1" at the back of the house, and lowering them 1" at the drain spout at the middle of the house so that the water flows toward the drain spout. Simple fix. Why D'Angelos wont do that is anyones guess. They offered me a Rain Barrel at one point, and I refused...the old eavestroughs were ugly, but they worked fine...I told them I wouldn't accept a Rain Barrel when the eavestroughs could be installed to work right with a few small adjustments. They wont tell me what they did to fix them the 6 times that they said they did it. Soffits: The soffits in some places (at the 2 points where the back-split levels come together) flap in the wind. The bedroom next to one of them cant be used because there is so much noise. 2 Contractors have told me that they can't be properly attached and anchored without taking the roof boards above them off to get access. D'Angelos installed these soffits months after the roof was done, and they can't get into the tight wedge of the back-split to secure them. They have tried to fix them multiple times, and they just keep falling off. Other soffits on the front porch regularly pop screws out of them, I have found 4 of them on the porch in a little over a year, and the soffits hang badly where the screws fell out. I am waiting for the BBB Case to be answered and resolved (or Small Claims Court...) before I get these deficiencies repaired. Moldy Boards not Replaced: I knew of this issue when I bought the house. There were over a dozen moldy boards on the roof, and the stink off of them in the summer was bad enough to come into the house. I still have the original House Inspectors Report from before I bought the house saying that I had to replace these boards. The Salesman from D'Angelos identified all of the boards too, he said they had to be changed, and there was even an extra cost to do that, because there were so many bad ones. He said if it was a few boards there would be no charge, but with dozens...I had to pay for the extra work. A few weeks after the installation the mold smell in my house on a hot day was back...I stuck my head in the attic and saw that they didn't change a single moldy board...not one of them was changed. There is no roofer who would not change moldy boards like that...you can see from the pictures that the boards are so moldy they stand out like a neon sign, and their Salesman identified them on the Quote...but not one of them was changed. You will get a better answer from D'Angelos about why it happened or what they are going to do about it than I get. I definitely would have a hard time selling the house with all of the moldy boards still there...and after I paid D'Angelos extra to have them all changed. Flashing: The Flashing on the chimney was supposed to be changed out and resealed. It was written on my Quote by the salesman. It wasn't done on the original installation, and it took me over 6 months of asking week-after-week for it to finally get done. As unbelievable as that sounds...it sounds like a whining, complaining old man...you should read the other reviews on this site and see that I'm not the only one this company messes over. They do it a lot. There may be lots of satisfied customers, but there are a lot of people who D'Angelos really messes over too. When you sit with a D'Angelos salesman for your job, show him the pictures of my roof vents not over the holes, and the moldy boards, and ask him how they could leave a customer like that? As I said, I've worked construction my whole life. Stuff goes wrong all the time. D'Angelos problem isn't that mistakes happen, its that they refuse to fix anything after they have been paid. If you use them I'd recommend you get up in your attic and on your roof before you pay them to find any possible problems, because after you pay, my experience is that they will not do anything to help you out, and if they do it will only be after you call them several time s a week and accept several missed appointments after you have waited at home for them.. I will post the results of my BBB Complaint if D'Angelos answer it, and if I have to go to Small Claims Court I will post the results of that too. I feel bad for any hardworking honest people in this company...because they really screw over a lot of people for a lot of money.