Andy

My family had just dealt with a break and enter. Even though someone was home at the time, someone had assumed no one was because we had decided not to open the door. This resulted in someone kicking our door in and damaging the frame. We were able to scare away the burglar and luckily, nothing was taken. We live on the main road of our neighbourhood. We've never heard of any crimes happening on this street. This all happened in the evening on a Sunday while it was extremely bright outside. Probably the most unexpected time. After this incident, my family and I had decided on an alarm system. We didn't want something like this to ever happen again. After hearing about JTL from a family member, we decided to try them out. I gave JTL a call the morning after the incident, letting them know what had happened and what kind of system we were interested in installing. A member of JTL arrived later that afternoon. The tech was extremely knowledgable and patient in the process. Our options were discussed and paper work followed. The tech started the install right away (on the same day). The entire process was extremely smooth. Installation was quick and the tech was very patient in the process. We were able to chat about homes and other ways we could protect it. We shared a few laughs and next thing we knew, the installation was complete. The technician took us through each room and each sensor, explaining to us how everything worked, why the sensors were placed at their locations. Teaching us to use the alarm system was also very easy. He ran us through each and every situation. My mom was really worried about forgetting how to arm and disarm the system but because the technician was able to run us through different scenarios, she felt comfortable right away. It took some time to learn to navigate the menus but its way easier than i expected. Everyone in the household now feels comfortable and safe now that the system has been installed. Thank you so much JTL! So glad I made the decision to go with JTL security, and to be able to meet such great people in the process. Highly recommened to anyone looking for an alarm system.

First time home buyer and first time dealing with Trail Appliances. I purchased my appliances (range, fridge, washer/dryer, dishwasher) from the west location in Edmonton. Customer service has been nothing short of phenomenal. Sales staff, Devon and Emily have been so helpful since day 1. Quick reply to emails as well as extremely knowledgeable when it came to specs as well as features for different models for each appliance. When I wasn't sure of what I wanted, I'd always ask for recommendations. It's easy to push you to buy the most expensive ones but that was never the case with them. Prices were always negotiable and even after putting down a deposit, I've continued to receive amazing customer service. Thanks for everything. Highly recommended.