Chris in Ajax

To start, this was our second move with Tender Touch and we were very happy with the work they did on our first move back in 2010. They were worked quick, and were very courteous. Our second mover however did not go so well. Once the again the guys doing the moving were fast and efficient the problems began when we got to our new place. During the move the driver for tender touch ended up damaging some property which was caught on tape by building security, whatever, during a move these things happen, that's what moving insurance is for, which we purchased from tender touch, or so we thought. Of course we had to pay condo corp. for damage ourselves and then get reimbursed from Tender Touch. Well 5 months later and after numerous phone calls and messages to Maria we still have received no compensation. Which is sad considering the rating this company has. I guess to sum it all up: Movers are great, but if any of your things get damaged, good luck getting reimbursed for it!

These guys are the biggest scam ever. Told me over the phone the move would cost $65/hr for 2 guys plus 130 for travel fees. On the day of move, after a 1/2 hour un-scheduled lunch break, and 2hrs into the move they gave my wife a bill for $700!!!!!!!!!! Please tell everyone you know to avoid these guys. I am also going to file a claim with the better business bureau.