Herbert in Mississauga

In need to upgrade our staircase and upper flooring we visited home star web site and found three candidates.In exploring the various commentaries we noted that on Stairs4u it provided numerous photos of various completed jobs. We were impressed with what we saw. In contacting the firm Jerry (owner) who came to our home .The price quoted was quite acceptable. Work commenced with Matthew in charge. He certainly displayed his skills . WE were impressed with his attention to minute details and his willingness to work overtime to complete the job on time Jerry himself came and assisted in the final stages. The end result in the finished products was magnificant with attention to minute details evident. We strongly recommend this firm

On Nov. 29th my Rudd Furnace malfunctioned. A call to Atlas care promptly brought out Steve a technician who spent some time to assess the problem which was difficult to pinpoint. A second call the same date brought Steve back who found that the heat exchanger was the problem. He ordered the replacement part and left two heaters . On Dec 1st atlascare advised that replacement part would take at least 2 weeks. I phoned management to express my displeasure. However I was contacted by Nemo Director Customer Experiences that he and Alex Senior Dispatcher contacted all their suppliers and were successful in locating the exchanger. It was installed the next day. I highly commend all three employees for their customer care and help. Communication between Atlascare and their suppliers as to timing issues to obtain parts is essetial